AV & Interactive Arena
Maintenance Packages
Planned servicing, priority support and professional system checks for commercial leisure attractions.
Designed for family entertainment centres, trampoline parks, soft play venues, leisure centres and interactive attractions.
Get a Maintenance QuoteReduce Downtime
Regular checks help identify issues before they become major faults.
Protect Your Investment
Keep AV, sensors, PCs, displays and interactive systems operating at their best.
Priority Support
Access structured support and response targets when equipment needs attention.
Keep Your Attraction Running, Looking Great and Earning Revenue
Your interactive attraction is a major investment. Whether it includes audio visual equipment, projection, interactive sensors, LED flooring, game PCs, displays, sound systems, control equipment or specialist arena technology, regular maintenance helps keep the system reliable, presentable and ready for your customers.
Our maintenance packages are designed for leisure venues that rely on equipment working every day. A maintenance agreement gives you planned inspections, priority support and professional system checks, helping reduce downtime and protect long-term performance.
Why Choose a Maintenance Package?
Interactive and AV systems are used heavily by the public. Over time, vibration, dust, impact, software issues, cable movement, calibration drift and general wear can affect performance.
- Reduce the risk of unexpected downtime
- Keep your attraction operating at its best
- Identify small issues before they become larger faults
- Maintain a professional customer experience
- Extend the useful life of your equipment
- Access priority technical support when you need it
- Protect the value of your original investment
A maintenance package is not insurance. It is a planned maintenance and priority support agreement designed to keep your attraction performing reliably.
Maintenance Package Options
Flexible packages depending on the size, complexity and importance of your installation. Pricing is calculated from the installed system value, subject to the minimum annual fee for each package.
Bronze
Essential Support
Best for: Smaller systems, lower-usage attractions or venues with internal technical support.
- Remote support during standard working hours
- Priority access to technical assistance
- One annual system health check
- Basic operational testing
- Visual inspection of key equipment
- Maintenance report following the visit
- Reactive call-outs available at standard rates
Silver
Preventative Maintenance
Best for: Commercial attractions where reliability is important.
- Two planned maintenance visits per year
- Remote support during standard working hours
- Priority support response
- Full system health checks
- Calibration and alignment checks where applicable
- Software and firmware checks where applicable
- Maintenance report after each visit
- Discounted reactive call-out labour
Gold
Enhanced Support
Best for: High-usage venues, multi-attraction sites and operators who want stronger support and faster response.
- Two to four planned maintenance visits per year
- Two included ad hoc site support visits per year
- Within 1 working day remote support target
- Enhanced priority for reactive support
- Calibration, performance and configuration checks
- Included annual support labour allowance
- Annual system condition review
- Discounted replacement parts where available
Platinum
Critical Cover
Best for: Flagship attractions, large interactive arenas and high-footfall venues needing the strongest support option.
- Four planned maintenance visits per year
- Four included ad hoc site support visits per year
- Same working day remote support target
- Fastest available on-site response target
- Detailed performance and condition checks
- Priority engineer scheduling
- Optional spare parts holding arrangement
- Annual review meeting and recommendations report
For most commercial interactive attractions, Silver provides the best balance of planned servicing, technical support and value. For high-footfall venues, Gold is usually the stronger commercial choice.
Package Comparison
See exactly what's included at each level.
| Feature | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
| Remote support | Yes | Yes | Priority | Highest priority |
| Planned maintenance visits | 1 per year | 2 per year | 2–4 per year | 4 per year |
| Ad hoc site support visits | Chargeable | Chargeable | 2 included | 4 included |
| System health check | Yes | Yes | Enhanced | Enhanced |
| Calibration checks | Basic | Yes | Yes | Yes |
| Software / firmware checks | Where applicable | Where applicable | Where applicable | Where applicable |
| Cleaning of accessible equipment | Basic | Yes | Yes | Yes |
| Maintenance reports | Yes | Yes | Yes | Detailed |
| Discounted call-out labour | No | Yes | Yes | Yes |
| Included support labour allowance | No | No | Yes | Yes |
| Annual condition review | No | No | Yes | Yes |
| Optional spares arrangement | No | Optional | Optional | Recommended |
| Out-of-hours option | No | Optional | Optional | Optional |
Included ad hoc site visits are intended for fault investigation and support. Replacement parts, major upgrade work, out-of-hours attendance and damage-related repairs are not included unless specifically agreed in writing.
What Our Maintenance Visits Can Include
The exact checklist is tailored to the installed equipment. Depending on the system, maintenance visits may include:
- Visual inspection of equipment condition
- Testing displays, projectors, speakers and control equipment
- Checking sensors, cameras, buttons, touchscreens or floor tiles
- Calibration of tracking, projection or interactive zones where applicable
- Checking PCs, media players, controllers and software operation
- Cleaning accessible filters, vents, lenses and surfaces where safe
- Checking cables, connectors, fixings and mounting points
- Testing game modes, controls, scoreboards and screens
- Reviewing system logs or error reports where available
- Advising on wear, damage or recommended replacements
Response Times
| Support level | Remote target | On-site target |
|---|---|---|
| Bronze | Within 3–4 working days | Chargeable, subject to availability |
| Silver | Within 2–3 working days | Priority booking |
| Gold | Within 1 working day | Enhanced priority |
| Platinum | Same working day target | Fastest available response target |
All response times are targets unless a specific Service Level Agreement has been agreed in writing. Response times depend on the selected package, site location, engineer availability and the nature of the fault.
Package Summary
| Package | Best for | Annual guide price |
|---|---|---|
| Bronze | Basic support and annual health check | 4% of installed value / from £950 + VAT |
| Silver | Recommended preventative maintenance | 7% of installed value / from £1,950 + VAT |
| Gold | Enhanced support for high-usage venues | 10% of installed value / from £3,500 + VAT |
| Platinum | Critical support for major attractions | 15% of installed value / bespoke quote |
Protect your investment with structured maintenance, professional checks and priority support from Crystal Projects Ltd.
For a tailored maintenance quotation, we will review your installed system, venue location, usage level and required support response before recommending the most suitable package.